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Twine Interiors Ltd
Unit 6,56 Canal Road. LS12 2PU
Telephone 07383986749 e–mail: hello@twineinteriors.co.uk
Terms & Conditions of Business
Part A: Customised Upholstery & Furniture Services

• The Contract shall exist between Twine Interiors Ltd and the client.
• The contract will include those instructions written into the contract only.
• 1. Any additional instructions must be confirmed in writing and a price agreed for the
  additional work and materials, before the work can proceed. Additional work, which may
  not be apparent when the estimate was provided, will be advised to the client on
  discovery, and a course of action agreed. This includes frame repairs, which are hidden by
  upholstery.
• Twine Interiors Ltd endeavour to deliver items forming part of this contract at the specified
  time, my obligation however, is to deliver on time providing that the materials to complete
  the work are available at the time the work is to be undertaken. I will keep the client
  informed at all times of supply problems, or other factors, which can affect delivery times.
• All old covers will be removed prior to upholstery, these covers will be discarded unless
  the client advises that they are to be returned, this advice must be written into the order.
• All new fillings applied to furniture manufactured after 1950 will be in compliance with the
  Furniture and Furnishings (Fire)(Safety) Regulations 1988. All new covering fabric
  supplied by us will comply with the regulations with the exception of covers which contain
  80% natural fibres, when it is acceptable to use an interliner which complies with the
  regulations. Furniture manufactured prior to 1950 does not come within the scope of the
  1988 Regulations with regard to filling or cover.
• I reserve the right to apply a 15% surcharge for handling fabrics not supplied by myself.
• With regard to the client’s own material: When a client supplies his/her own materials, it is
  their responsibility to ensure that the fabric is suitable for the purpose for which they intend
  to use it and that it complies with the relevant regulations in force with regard to Fire and
  Safety (as described in clause 4).
• I will do my best to advise customers of the suitability of fabrics, whether supplied by me
  or not, however, I can only take responsibility for materials which are supplied by myself
  ONLY; covering fabric supplied by the client is at their own risk. Shortage of covering
  fabric supplied by the client is the client’s responsibility and not mine.
• Printed and woven fabrics: Where printed and woven fabrics will not pattern match
  accurately I will inform you for further instructions.
• Fabrics sent direct to me must have the clients name clearly marked on the delivery note
  so I can check, on your behalf, that I have received the correct fabric.
• Please request fabric companies to roll all fabric on tubes, with no more than one fabric
  per tube. One continuous length of fabric should be used unless an extra amount is taken
  into account for pattern matching. I will do my best to remove creases but this cannot be
  guaranteed.
• I cannot be held responsible for fabric flaws. If I cannot cut around them you will be
  notified.
• Any problems with an order, whether your (the client)fault or mine(Twine Interiors Ltd),
  must be brought to my attention within seven days of receipt of the order. There after
  charges will be made for any corrections. I will not be held responsible for charges if you
  have another company make corrections – you will still be responsible for the original bill.
  Charges will be made to corrections that are not my fault.
• I reserve the right to apply a minimum of £50.00 charge to repair accidental damage not
  caused by myself.
• Insurance Claims: I undertake all work on behalf of the client named overleaf. However, it
  is they who are responsible for the payment of the account. In the case of insurance
  companies and insurance work, I will undertake the work on the clear understanding that
  the account will be paid by the client named overleaf, when the account becomes due as
  described in clause 19.
• Where the work is undertaken is in relation to an insurance claim. A 100% payment of
  materials and 50% payment of labour on acceptance of the estimate will be payable by the
  client, unless an agreement exists between us and the insurers to pay the account directly
  Rush orders will incur a surcharge of 20%
• Carriage charges extra
• Holiday cut off dates: Orders and fabrics must be received by 15th December for pre–
  Christmas Delivery
• Complaints will be dealt with as quickly as possible and successful resolution of the same
  will be my prime objective. Complaints, which cannot be resolved by myself, may be
  referred to The Association of Master Upholsterers, who will arbitrate and suggest a
  course of action, which is acceptable to both parties. The Association may charge a fee for
  this service.
• Payment terms: A minimum 50% non–refundable payment is required for us to accept an
  order. The balance is due on full delivery. Interest on overdue accounts will be charged at
  1_% per month or part thereof. Prices quoted stand for three months.
• A minimum payment of 50% on signing of the contract will form an acceptance of the
  terms and conditions above.
• Twine Interiors Ltd cannot be held responsible for the present or future behavior of the
  treatment/fabric/trims, such as wear and deterioration, stretching, shrinking, staining,
  cleanability, fading or damage to person or property where the client has acted against the
  manufacturers/retailers instructions. i.e. Washing/cleaning instructions, steaming etc.